UPWORK INTERESTING DISPUTE,
Please read this case and tell me if it makes sense to you
I would just like to blog this upwork experience:
so, I have finished a project for a client and I have to pay him money!
Yes I get punished for finishing a project, thanks for upwork, fixed prices, milestones and Dispute system.
I accepted the project based on requirements and agreed on the price, my only mistake I did was providing milestone for feature delivery (which I delivered on time), while the client used this to try to take the source code of the finished project, with 50% payment, without approving any of the work, claiming that:
"No, I dont want this last milestone it was your decision to finish it"
I went to Dispute and AAA with confidence that I have delivered a project on time.
The AAA (so called neutral) does not allow you to submit more than one file (unless you pay more)
does not provide any sensible reason for the Award, for me seemed like the arbitrator does not understand or read the case, he/she just decide to take one side and adopt all his claims (probably based on names?) , I now realized why other people consider it a "lottery process" instead of arbitration.
The arbitrator was very generous with the client so he did not just give him the escrow, he also made a decision that I should pay the client (money back).
Man who are you to decide about my money?
This is totally non sense, and now I dont know if my top-rated upwork profile worth this small amount of money I have to pay, I can take paying money but I do not take this amount of non sense.
My case is clear:
- When I deliver a project client should either approve it or request changes not asking for parts of it because this is software and everything is linked together.
- Imagine I did not deliver the whole project the client would say "this is late delivery" and if it was delivered he can say "no I don't want this delivered", this is so good platform for non serious client.
- Upwork agent agreed that a milestone does not change the contract to sub contracts for client to choose which part to take.
I believe, If you have talent you should success anywhere, so my advice is to invest on more than one platform, may be they all like each others in terms of disputing in favor of clients, but having multiple platforms will give you more freedom to switch. When the platform becomes a platform for losing money/time.